Help and advice

Help for Employees

Introduction for employees

General Introduction We have tried to make the site as user-friendly as possible. An example of this is that you do not have to register to have a look at the site and how we operate. Unlike many competitors who want every detail from you before they will let you onto their sites we want to be open and only ask you to register once you are ready to use us to assist you in finding your perfect job.

Registering

Once you have had a good look around the site there are three ways to register from the Homepage:

  1. Register button – below the blue Employee box at the bottom of the homepage
  2. Top blue bar – “Search for Jobs” – then the register button
  3. Top right hand side of homepage  – “Sign in (Employee)” – then the “Not registered?” button

Signing in

Once you know how the system works use number 1 (Top right hand side (Sign in / Register)) to save you time.

Username

You need to choose a username. This can be anything you like between 6 and 16 characters long and is not case sensitive. It can not be viewed by employers.

If you forget your username you cannot access your account and will have to register again.

Password

You need to choose a password. This should be something that is easy for you to remember and should not be given to anyone else.

Logging in/Forgotten password

If you forget your password we can email you a new one. Click >> Sign in (Employee) >> Forgot your password  >> Enter your username  >> Submit  and a new password is emailed to you.  You can change your password at any time on the Employee Home Page. Go into “Account Administration” and type in your new password twice, then press ‘Change password’.

Employee Homepage

Once registered or logged in, you enter the Employee homepage. At the top of the page it tells you your logged in name and your status e.g. (PRIVATE or PUBLIC). This is explained below. See ‘Read  the guide’ link on the bottom left in the Employee homepage for a brief description of each button.

IMPORTANT INFORMATION: Although it is very important to upload your CV with full details about you and your career, remember that employers will have to pay a fee to access it. To entice them to do this, the details on your Personal, Careers and Job History pages should be completed in full detail. Employers can look at these details, at any time, without paying, so it is important to complete them in full to convince the potential employer that your CV is worth paying for. Also an employer can see when you last updated your account (just by logging into your account this will automatically happen) showing you are keen and interested and serious about a job; this will impress potential employers and increase your chance of getting the best job.

Note: to prevent employers finding outdated and abandoned accounts, your account will be ranked lower in the search results if it is not updated (just by going into your account it will  automatically be updated)  after 8 weeks. Your account is still there with all your information but is classed as 'inactive' and will appear below other CVs so you are less likely to be selected by potential employers. To make it 'active' again, all you have to do is log in and the 8 week period is restarted.

Personal logo as used on homepagePersonal Details

Enter Personal details as specified in this section.  The more details you enter the better your application will look to employers. Remember that they can not access your cv until they have paid for it so enter as many details as possible in all sections to entice them to pay for it. The fields in Red must be completed to allow you to progress. Most boxes allow you to choose an option and some require a small amount of free typing.

IMPORTANT INFORMATION: Never give your address out for your own safety until you have been to an interview.  (Just so you can verify the identity of your interviewer). Also never put your address in any uploads like your CV. 

 It is important to get your spelling and grammar correct as this can put off any potential employer and stop them reading the rest of your CV/Form.

Website and video link: Few people will have their own website, but if you do add it.  Videos can be linked from ‘You Tube’ or any other video site. You can for example do a short video of yourself from your computer and web cam to help sell yourself to employers.

Click "Save Data" to save the details and return to your homepage. The coloured icons will appear on searches by employers when looking for employees. The more icons you have, the more your CV will stand out from others and the more an employer will want to contact you.

Level of English and other languages

This is a guide for what to enter for your level of English or other languages:

Uploads

IMPORTANT INFORMATION: For getting uploads of References / Photograph/ Qualifications Proof into Solidstaff.com  - it can be a camera taking a photo then scanned into your computer.  Remember to cover over your name and address whilst you take your photo or do any scanning. Once you have the information on the computer look at the instructions below:

Instructions

  1. To upload your file, first click on the "Browse" button and select the file on your computer that you wish to upload.
  2. Then click on the "Send File" button to send the file to us.
  3. If you wish to remove your file completely, click on "Delete file".

Notes

Career logo as used on homepageCareer Details

Use this page to enter details about your working life, both your present and desired jobs.

Some fields (marked in red and with an *) are required to be filled in but the more details you add, the more you will stand out from the other people applying for jobs. (You do not have to do all the work at once, keep your account private until you are ready for potential new employers to see your CV (get the right impressions first.)

IMPORTANT INFORMATION: Most of the fields are drop boxes which you pick from the list or click in the box to select with a tick.

Personal Statement

This is your opportunity to tell potential employers about your suitability for their job. It allows them to quickly identify the value you can bring to their organisation and entice them to continue to read your CV. Personal statements are normally between 50 and 200 words but must not be rambling. They should reflect the skills and experience asked for in the advert and focus on your transferable skills. It is good to break them into 3 sections:

1) Who you are   2) What you can offer    3) Your career aim

Here is an example of a personal statement:

As a highly motivated and results-orientated manager within the hotel sector, I have a proven track record of providing exemplary levels of service to a broad range of guests. Having experience in multi-national hotel groups to luxury independent hotels, I have a full range of management experience in a variety of environments matching your requirements.  Excellent communication and leadership skills together with an exceptional eye for detail have enabled me to move swiftly up the career ladder. I now look to secure a position where I can bring immediate value as well as further developing my current skills within a renowned company.

Job history logo as used on homepageJob History

This is a quick and easy way to put your job history on Solidstaff.com. Remember to be accurate. You can add a new job by pressing the button (‘Add new job’). You can add as many as you like. The years that you were at each job is calculated automatically.

If the job you enter is the one you are presently employed at, click the 'Present Employment' checkbox (you do not then need to add the 'Finish Date'. It will then calculate the time at the job to the present day.

There is also a feature to edit or delete any job at any stage you want. Use the button (‘Return to Home Page’) when finished.

Simple search logo as used on homepageSimple Search

Search for all adverts by their occupation. Just select a category or occupation from the menu and click ‘Search’.  If you select the ‘Include other jobs’ checkbox, a search for a specific job will also show other jobs in the same category.

In the resulting list of jobs, if you click on the  icon button this will show full details about the advert.

In this popup window, you have the option of adding it to your picklist (or removing it). This saves the advert so you can easily retrieve the details later by going to the Picklist section (see below). You can also apply for the position from this page by scrolling to the bottom, filling in the covering letter and clicking 'Send Email'.

IMPORTANT INFORMATION: Remember when applying for a job your application email will not be sent on to the employer until it has to been checked by one of our Solidstaff.com staff which should take 12 hours or less but could take up 48 hours in busy times.

Search logo as used on homepageAdvanced search

This page gives you more options that the simple search. You have a choice of criteria which you can select (or omit) and it will then search for jobs matching those criteria. The only criterion which is mandatory is the job type.

This page also enables you to search for an advert by its ID number (if the ID search comes up empty, it probably means that the advert has either been deleted, put on hold or it is outside its date range.)

Applying for a job

You apply for a job through the popup advert details visible from the Simple Search, Advanced Search and Manage Picklist pages. At the bottom of this page is an application letter field. This will contain any default covering letter that you created in the Career Page.

Amend this letter on the popup page so that it applies to the particular advert. Then click Send email

Note that clicking Send email does not actually send your application to the employer. All applications are checked by SOLIDstaff to ensure no 'joke' or abusive applications are made. If acceptable, your application will be forwarded, normally within 12 hours or less (but could take up to 48 hours in busy times).

Covering Letter

Here you can create a letter of application to be used when applying for a job. You can either create your own letter or alternatively use our example letter adding the relevant areas for your specific job. You must amend your letter to make it relevant to the job you are applying for.

Your covering letter should be specific to the position you are applying for, relating your skills and experience to those noted in the job advert. Your covering letter is your first chance to make a good impression! Take the time to read it carefully and then make sure that your letter explains how your skills relate to the criteria listed in the job advert. Your covering letter only appears when you reply to a specific advert. 

The information from your Personal, Career and Job History pages are automatically added to your application, as is the job reference, so only the relevant areas here need to be added to your covering letter.

Here is an example of a covering letter:

Dear XXXX XXXX (Name of person on advert, if there is no name type put Hiring Manager)

I would like to express my interest in the position of XXXXXXXXX for XXXXXXXXXX (company name) which you have advertised with Solidstaff.

Currently I am a xxxxxxx (name your position) with xxxxx (name the company you are working for) and have significant experience in the hospitality industry. I am results focused, highly organised and have excellent customer service skills. These have been demonstrated in my ability to be promoted to my current position within the last three years. I also have a xxxxxx (enter any relevant qualification here) to complement my work history.      

I feel that my relevant career history and personal skills will make me an excellent addition to your team.

I have uploaded my full CV to Solidstaff.com for your reference. Thank you for your time and consideration. I very much look forward to hearing from you soon.

Do not add your name as this will be provided at a later date if the employer wants to take your application further.

Shortlist logo as used on homepageManage your shortlist

Your shortlist is like a notepad where you can store adverts that interest you or that you have applied for. When you find a suitable job in the simple or advanced search, the popup advert information will give you the option of saving that advert to your shortlist.

At any time, you can view a list of these adverts on the "Manage your shortlist" page, see the details of the advert (by clicking the AD icon) or delete it from your shortlist.

The list of adverts shows the status of the shortlist (List status) and the advert itself (Ad status). The meanings are:

List Status:

Advert Status:

*For these states, the Ad icon shows a cross and will not open advert details.

Important notes: Be aware that when an employer deletes an advert, any shortlist item associated with that advert will be deleted as well (since it no longer relates to anything.) Also, if you delete an entry that has "Applied (pending)", it will NOT be sent to the employer.

Admin logo as used on homepageAccount Administration

Here you can administer your account: change your password, make the account private or public, or delete it.

A public account is available to employers in searches, a private one still exists but will not be found in searches. Normally you will want your account public but if you find a job, you may wish to prevent potential employers contacting you while still retaining your account for future purposes. Also, if you have just registered and not yet filled in your details, you might not want to make it live.

The status (private or public) of your account is shown both on this page and on the home page.

Important note: to prevent employers finding unfilled accounts, you must fill in a certain amount of information before you are allowed to make your account public. These mandatory entries are shown on the Personal and Career pages in red (and with an asterisk).

Safety

We know you have heard it all before but we care for you and want you to be as safe as possible so please read the following points regarding safety.

Safety while job searching on SOLIDstaff

Safety while at an interview

YouTube tutorials for employees

How to register Entering personal details    

Help for Employers

Introduction for employers

We hope that you will find the site as user friendly as possible and the information below a help to you becoming as familiar with the site as possible.

Registering

Well to start, you can look at the site without having to register. The site has been designed on all the competition ideas that we dislike and we have done the opposite.  Only when you have looked around the site and you understand the concept of it – please register.

There are 3 ways to register on the home page.

  1. Top right-hand side (Sign in / Register). Quicker
  2. Top blue bar (Search for jobs) more info before registering.
  3. The Employers box with the manager in the photo. Press the (register) button this will give you more information before registering.

Once you know how the system works use number 1 (Top right hand side (Sign in / Register)) to save you time.

Username

You need to choose a username: (this can be anything as it is not viewed by employees) but must be between 6 and 16 characters long. It is not case-sensitive so you do not have to remember combinations of upper and lower case.

If you forget your username you cannot access your account and will have to register again.

Password

Then choose a password (something that is easy to remember).  If you forget your password you get a new one emailed to you. Click ‘>> Forgot your password’ on the Employee login page, enter your new password in the employee login page with your username. You can change your password at any tiome; this can be done on the Employee Home Page. Go into Account Administration and type in your new password twice, then press ‘Change password’.

IMPORTANT INFORMATION:

Logging in/Forgotten password

If you forget your password we can email you a new one. Click >> Sign in (Employer) >> Forgot your password  >> Enter your username  >> Submit  and a new password is emailed to you.  You can change your password at any time on the Employer Home Page. Go into Account Administration and type in your new password twice, then press ‘Change password’.

Employer Homepage

Once registered or logged in, you enter the Employer homepage. At the top of the page it tells you your logged in name and your level (see Sub-accounts). Use the ‘Read Guide’ link on the bottom left in the Employer homepage for a brief description of each button.

 

Personal logo as used on homepagePersonal Details

Click on the Personal details icon to enter contact details for yourself. This data does not appear anywhere for the employee to see it is only required if we need to contact you.

Company logo as used on homepageCompany details

Click on the Company details icon to enter the details of your Company. Write a short description to appear in adverts. Once entered if this information does not change it only ever needs to be entered the once if you tick the default button .

Adverts logo as used on homepageAdverts

Click on Adverts to enter a new job advert or to edit or delete an advert you had previously placed on the site. You can also view all adverts from here.

Simple search logo as used on homepageSimple Search

Search for all applicants by their desired occupation. Just select a category or occupation from the menu and click ‘Search’.

In the resulting list of jobs, if you click on the  icon button this will show full details about the advert.

On this page, you have the option of adding it to your picklist (or removing it). This saves the employee ID so you can easily retrieve the details later by going to the Picklist section (see below).

Search logo as used on homepageAdvanced search

This page gives you more options that the simple search. You have a choice of criteria which you can select (or omit) and it will then search for employees matching those criteria. The only criterion which is mandatory is the job type.

This page also enables you to search for an employee by their ID number (if the ID search comes up empty, it probably means that the employee's account has either been deleted or made private.)

Shortlist logo as used on homepageManage your shortlist

Your shortlist is like a notepad where you can store potential employees that interest you or that you have paid contact details for. When you find a potential employee in the simple or advanced search, the popup CV information will give you the option of saving that employee to your shortlist.

At any time, you can view a list of these employees on the "Manage your shortlist" page, see the details of the employee (by clicking the CV icon) or delete it from your shortlist.

Admin logo as used on homepageThe account admin page

There are 5 areas contained in this page:

Buy credits This allows you to select a quantity of credits to buy and then to purchase them. One credit is used to view the contact details for one CV. It is free to see the other details of a CV and also free to place adverts.

Manage sub-accounts (see below)

Edit your Useful Link All employers who use the site have the chance to put their website onto our “Useful Links” page. You can apply for or edit your link form here.

Change account password This allows you to change your password. If you forget your password and we e-mail you a new one you should change it to something you will remember in this section.

Delete account This allows you to delete your whole account including any adverts and sub accounts should you no longer wish to use SOLIDstaff.

Creating sub-accounts

What is a sub-account? Well if you are a small establishment where all the business is done by one or two people, you will not need to bother with sub-accounts and can safely ignore this. But what if you are the director of a major chain of hotels, each of which advertises or searches for its own staff? This is where sub-accounts come in.

As an example, imagine that you are the head of Generic Hotels (username generichotel), and you have three large hotels in London, Paris, and New York. You want to control the purchasing of credits since you do not want others to access the bank account, but you don't want to get involved in looking for staff. So you go to the Manage Sub-accounts page and create three sub-accounts for the three hotels. The usercodes can be anything but might reflect the location. Levels are set to 2 and a password is created. The note is just for your benefits. So your three sub-accounts would be:

Usercode Level Note Sub-user's Login
lon 2 London hotel (Mr Churchill) generichotel#lon
par 2 Paris hotel (Mr De Gaulle) generichotel#par
ny 2 New York (Mrs Eisenhower) generichotel#ny

Now you simply email the three managers with their login (viewed from the sub-account list) and their passwords and sit back. Your only task now is to make sure there are enough credits for the managers and keep an eye on the spending (again from the sub-account list).

The managers of the hotels probably do not want to go about recruiting staff themselves so they create their own sub-accounts. Mr Churchill creates a level 3 account for his head of recruitment (Miss Montgomery), Mr De Gaulle a similar one while Mrs Washington creates two sub-accounts (the New York hotel has two people who deal with the recruitment).

Usercode Level Note Sub-user's Login
mon 3 Miss Montgomery generichotel#lon#mon
del 3 Monsieur de Lattre generichotel#par#del
brd 3 Mr Bradley (admin) generichotel#ny#brd
dev 3 Ms Devers (front of house) generichotel#ny#dev

The managers give the login and password to their staff and again sit back. When Miss Montgomery wants to place and advert, she logs in with the username generichotel#lon#mon and her password and then creates the adverts.

If the user of one of your accounts leaves, you do not need to delete his account and create another – just change the password and give it to the new person!

Important notes:



For your information: Read “A study of recruitment, selection and retention strategies within the Hospitality industry”